Return And Refund Policy

Return and Refund Policy

Effective Date: 17 February 2025

1. Overview

At Nuova Casa, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer returns and refunds in accordance with the policy outlined below.

2. Returns

• Items must be returned within [X] days of purchase.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items such as custom-made or perishable goods may not be eligible for returns.

3. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within [X] business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you need to exchange an item for the same product, please contact us at [Insert Contact Email].
• Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will assess the issue and provide a replacement or refund as appropriate.

6. Non-Returnable Items

• Custom-made, personalized, or final sale items are not eligible for returns or refunds.
• Certain health and personal care items may also be non-returnable.

7. How to Initiate a Return

To initiate a return, please contact us at:

Nuova Casa

215 Kramer Road, Building 3, 1st Floor, Kramerville, Sandton

Email: info@nuovacasa.co.za

Phone: +27 78 444 9211

You will be responsible for return shipping costs unless the return is due to an error on our part.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Effective Date."